Privacy Policy
Big Island Bike Tours
Privacy Policy
Effective Date: October 30, 2026
At Big Island Bike Tours, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, book a tour, rent a bicycle, or communicate with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you make a reservation, submit an inquiry, participate in a tour, or interact with our website.
This information may include:
Contact information: Name, email address, telephone number, and billing address.
Reservation information: Tour dates, group size, accommodation details, and special requests.
Participant information: Age, height, cycling experience, and other information necessary to provide appropriate equipment and services.
Health and safety information: Relevant medical conditions, accessibility needs, or emergency contact information voluntarily provided for tour safety.
Payment information: Payment and transaction details processed through our authorized booking and payment providers.
Website information: IP addresses, browser information, website activity, and information collected through cookies and analytics tools.
We collect only the information reasonably necessary to operate our business, provide services, improve customer experiences, and meet applicable legal requirements.
2. How We Use Your Information
Big Island Bike Tours may use collected information to:
Process reservations, payments, and cancellations.
Communicate booking confirmations, updates, and tour instructions.
Provide safe, personalized cycling experiences.
Respond to customer questions and requests.
Improve our website, services, and customer experience.
Send promotional emails and special offers where permitted.
Analyze website traffic and advertising performance.
Comply with legal, regulatory, and safety obligations.
We do not use personal information for purposes unrelated to our business operations without an appropriate legal basis or consent where required.
3. Online Bookings and Payments
Reservations and payments may be processed through third-party booking and payment platforms, including FareHarbor.
These providers may collect and process personal information necessary to complete reservations and securely process payments.
Payment information is handled according to the security standards and privacy policies of the applicable payment processors.
Big Island Bike Tours does not intentionally collect or store complete credit card information outside authorized payment processing systems.
4. Cookies, Analytics, and Advertising
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and measure marketing effectiveness.
These technologies may include:
Google Analytics
Google Ads conversion tracking
Advertising and remarketing technologies
Website performance and security tools
Depending on the technologies enabled, these services may collect information about website visits, device characteristics, interactions, and advertising engagement.
Some advertising providers may use cookies or similar identifiers to deliver relevant advertisements across other websites.
Visitors can manage or disable cookies through their browser settings and any privacy controls provided on our website.
5. Email and Marketing Communications
We may contact customers regarding reservations, upcoming tours, important service updates, and promotional opportunities.
Marketing communications may include information about new tours, special offers, and seasonal experiences.
You may unsubscribe from promotional emails at any time using the unsubscribe link provided in the message or by contacting us directly.
Unsubscribing from promotional emails will not prevent essential communications regarding existing reservations.
6. Sharing Your Information
We do not sell customer contact lists or personal information to data brokers.
We may share necessary information with trusted third parties, including:
Booking and payment processing providers.
Website hosting and technology providers.
Marketing and analytics services.
Transportation providers and operational partners involved in delivering booked services.
Government agencies or legal authorities when required by law.
We limit information sharing to what is reasonably necessary for legitimate business purposes.
Third-party service providers maintain their own privacy and security practices.
7. Data Security
We take reasonable administrative, technical, and operational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
These measures may include secure payment processing, restricted access to customer information, and the use of reputable technology providers.
Although we strive to protect personal information, no electronic transmission or storage system can be guaranteed completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill reservations, maintain business records, comply with applicable laws, resolve disputes, and support legitimate operational needs.
When information is no longer required, we take reasonable steps to securely delete or otherwise dispose of it.
9. Children's Privacy
Big Island Bike Tours offers family-friendly cycling experiences, including activities for children.
Reservations involving minors must be made or authorized by a parent or legal guardian.
Information about minors is collected only when reasonably necessary for reservations, equipment fitting, and participant safety.
Our website is not directed toward children under 13, and we do not knowingly solicit personal information directly from children under 13 without appropriate parental consent.
Parents or guardians may contact us regarding information collected about their children.
10. Your Privacy Choices
Depending on applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of personal information, subject to applicable legal and business requirements.
Opt out of promotional communications.
Exercise applicable rights concerning targeted advertising or certain disclosures of personal information.
To submit a privacy-related request, please contact us using the information below.
We may need to verify your identity before fulfilling certain requests.
11. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms, tourism partners, and social media services.
Big Island Bike Tours is not responsible for the privacy practices of independently operated websites.
We encourage visitors to review the privacy policies of those services.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.
Updates will be posted on our website with a revised effective date.
13. Contact Information
For questions regarding this Privacy Policy or how your personal information is handled, please contact:
Big Island Bike Tours
65-1480 Kawaihae Road
Waimea, HI 96743
Email: aloha@bigislandbiketours.com
Phone: (808) 769-1308
Website: www.bigislandbiketours.com
